SPAN

Support

We're here to help.

SPAN helps you track your time, project by project. Your data stays private and lives entirely on your device. Below are answers to common questions — if you need anything else, just reach out.

Frequently asked questions

Do I need an account?

No. SPAN works the moment you open it — everything lives on your device. If you’d like to personalise the app, signing in with Apple is optional: tap your avatar on the Today screen, then "Sign in with Apple". No password to remember, and no mailing list.

Where is my data stored?

Everything is stored locally on your device. SPAN does not send your data to any external server. If iCloud is enabled, your data may sync privately across your own Apple devices.

How do I delete my account and data?

Two separate actions, both instant. Profile > Delete account data removes your Apple ID identifier, name and email from the device. Settings > Reset all data erases your projects and sessions. Deleting the app removes everything local, and you can revoke access under iPhone Settings > your Apple Account > Sign in with Apple.

Do you collect or share any personal data?

No. SPAN collects no personal data and uses no analytics, ads, or tracking. See our Privacy Policy for details.

Does SPAN work offline?

Yes. Because all data is stored on your device, SPAN works fully offline.

Is SPAN free? What does SPAN Pro include?

SPAN is free to download and includes unlimited time tracking, one project (with unlimited sessions), and this week's reports. SPAN Pro is an optional subscription that unlocks unlimited projects, full history with monthly & yearly reports, client-ready PDF & CSV exports, iCloud sync, and Home Screen widgets & Live Activity. It costs €4.99/month or €39.99/year, with a 7-day free trial.

How do I manage or cancel my subscription?

Subscriptions are handled by Apple. On your iPhone, open Settings > [your name] > Subscriptions, choose SPAN, and you can upgrade, downgrade, or cancel. Cancelling stops the next renewal; you keep Pro until the end of the current period. See our Terms of Use for full billing details.

How does the free trial work?

New subscribers get 7 days free. You're charged only when the trial ends, unless you cancel beforehand from Settings > [your name] > Subscriptions. The exact price and renewal date are always shown in the app before you confirm.

I already paid — how do I restore my subscription?

If you reinstall SPAN or switch devices, open the app's upgrade screen and tap Restore, signed in with the same Apple Account you used to subscribe. Your Pro access will be restored.

How do I get a refund?

Refunds for App Store purchases are handled by Apple. Request one at reportaproblem.apple.com. We aren't able to process App Store refunds directly.

How do I report a bug or request a feature?

Email us at the address below with a short description and your device/iOS version. We read every message.

Contact us

For any question, bug report, or feedback, email hello@spanapp.eu. We typically respond within a couple of business days.